Job Description

We are seeking a dedicated B2B Account & Order Coordinator to join our dynamic team at Maison Pierre Marcolini. In this role, you will serve as a key liaison between our luxury chocolate, pastry, confectionery, and ice cream operations and our business-to-business clients worldwide. You will manage the complete order lifecycle—from initial client inquiries through delivery and invoicing—while supporting the growth of our B2B channel across our 67 boutiques and distribution network. Your day-to-day responsibilities will blend client relationship management, administrative precision, and logistical coordination, all within a fast-paced, international environment. This position offers the opportunity to contribute meaningfully to the expansion of Maison Pierre Marcolini's presence in key markets such as Japan, China, South Korea, Dubai, the UK, Germany, France, and beyond.

Key Responsibilities:

• Respond to and follow up on client inquiries in a timely and professional manner
• Manage the complete order process: prepare quotations, create delivery notes, process and register orders, monitor deliveries, and handle invoicing
• Contribute to the development and refinement of marketing materials for the B2B channel
• Participate in client meetings and represent the Maison at relevant industry events and prospection activities
• Support the prospection and acquisition of new B2B clients
• Provide logistical support by printing orders, creating transport labels, and coordinating shipping logistics

Candidate Profile

We are looking for candidates who combine strong interpersonal skills with meticulous attention to detail. You should possess a genuine passion for chocolate and the world of gastronomy, coupled with the ability to understand and anticipate client needs. The ideal candidate will thrive in a collaborative, multicultural environment and bring both analytical rigor and creative problem-solving to every task. You are someone who takes ownership, communicates clearly, and remains adaptable in a dynamic, growth-oriented setting.

Experience & Expertise Required:

• Proficiency in French and English, both written and spoken; knowledge of Dutch is considered a plus
• Demonstrated experience with order management, client communication, or B2B coordination
• Proficiency with office software and order management systems
• Strong analytical and problem-solving abilities

Qualities & Work Approach:

• Strong listening skills and the ability to understand and respond to customer needs
• Ability to prioritize tasks effectively and manage multiple client accounts simultaneously
• Excellent teamwork and communication skills
• Flexible, proactive, and eager to learn in a fast-paced environment
• A genuine passion for chocolate and the world of gastronomy

Role Impact & Success:

In this position, you will directly support the growth and operational excellence of our B2B channel, ensuring that every client interaction reflects the quality and prestige of Maison Pierre Marcolini. Your contributions will help strengthen our international presence and foster long-term partnerships with key business clients.